Want to know more about us, our framed art and products or services? You’re in the right place!

Check out our Frequently Asked Questions, or if you’re still not sure – you can get in touch below or contact our Gold Coast warehouse to speak with one of our helpful team.

General

Do you have a shop I can visit?

We have a Showroom based in Arundel, Queensland where you can come and view some examples of the services we have on offer & discuss your custom framing requirements. Please note, as we make-to-order, any artworks required will need to be ordered and cannot be purchased ‘off the rack’.

Online Shop

I'm interested in your framed art, what quality can I expect?

All our framed art is made right here in Australia, on-site in our Gold Coast facility at the time of your order.

How long will my order take?

As we make your order to your requirements, please allow 7-10 days to have it dispatched to you. If you require an order urgently, we will try to work in with your deadline wherever possible so please get in touch to request this.

Do you offer trade pricing?

Yes – if you’re an interior professional or retailer, please get in touch so we can arrange your wholesale access.

Shipping & Returns

I received my tracking number - How long will delivery take?

Shipping times vary greatly based on your location: Generally it will take about 1-2 business days for delivery to metro Brisbane & Sydney areas, 2-3 business days to metro Adelaide & Melbourne, and up to 10 to Perth. If you require a specific timeframe, please get in touch so we can advise.

How will I receive my order?

All artworks are shipped via Courier, so please ensure you list a physical delivery address for them to deliver to. Each order is securely wrapped in multiple layers of protective packaging, to make sure your order arrives exactly as it should. If for any reason your order doesn’t arrive in perfect condition, we can arrange a replacement as long as you advise us within 24 hours of receipt of the goods.

Can I change my mind?

As every artwork is made to order, we can’t accept change of mind returns. However your consumer rights still apply – you have the right to have goods replaced, repaired or to receive a refund where:

the goods are faulty;
the goods are wrongly described;
the goods are different from a sample shown to you; and/or
the goods do not do what they are supposed to do.

 

Still have questions?

We know – we offer a lot of services & options in our quest to offer flexible wall art solutions! We’d love to hear from you, so if you need more info or you’re still unsure if we can help; be sure to get in touch so we can discuss your project further!